How to Reset HP Photosmart Printers [Soft Reset and Hard Reset]

Written By Sam on 5 October 2010
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If you have got a HP Photosmart Printer and are facing some issue then you can try to reset the printer to see if the issue is solved. Most of the times resetting the printer can resolve several issues that may emerge. All the steps in the two sections below must be followed completely and in order for these resets to work

Soft Reset HP Photosmart Printer

A soft reset, also known as an Electrical reset, can be used to restore the printer to a ready condition when a cartridge, paper, or other printing issues occur. This reset method should be used for the HP Photosmart 100, 130, 145, 230 and 245 printers.

  1. Disconnect any USB cables attached to the printer and remove any memory cards from drive bay.
  2. Restart the computer.
  3. Unlock the ink cartridge locking clips and remove all ink cartridges.
  4. Lock down the ink cartridge locking clips and close the main printer door
  5. Turn the printer off with the Power button and wait for the printer to shut down before proceeding to step 8.
  6. Wait approximately fifteen to forty-five seconds to allow all current to dissipate from printer.
  7. Re-plug only the AC adapter into the wall outlet then into the printer, but do not plug in the USB cable.
  8. Wait for the appropriate missing ink cartridge error to verify that printer can recognize this error.
  9. Re-insert one ink cartridge only, to minimize confusion in case one of the cartridges is defective, and print an internal test page.
  10. If no errors are found, insert the other ink cartridge(s) and ensure that they are functioning by performing internal test pages or calibration pages. If an error occurs due to a defective cartridge, perform the appropriate steps for Resolving Ink Cartridge Rejections.
  11. After returning to the main Windows screen, reconnect the USB cable to the computer then to the printer.
  12. Test for printer functionality.

Hard Reset HP Photosmart Printer

A hard, or mechanical, reset is performed when the printer is in a condition where its normal printing process is interrupted. Examples include a paper jam, carriage stall, or mechanical noise. To perform a mechanical hard reset, follow the steps below.

  1. Disconnect any USB cables attached to the printer and remove any memory cards from drive bay.
  2. Restart the computer.
  3. Remove any paper from the paper tray.
  4. Unlock the ink cartridge locking clips and remove all printer ink cartridges.
  5. Lock down the ink cartridge locking clips and close the main printer door.
  6. Turn off the printer using the power button and wait for the printer to shut down before proceeding to step 9.
  7. Unplug the power from the back of the printer and also unplug the power adapter from the wall outlet.
  8. Remove the rear access door.
  9. Locate the clutch inside the printer and press the clutch firmly towards the back of the printer, while rolling the wheels in the back of the printer upward two full rotations.
  10. Release the clutch and roll the wheels up two more rotations.
  11. Locate and then roll the internal rollers in an upward direction until a clicking sound is heard.
  12. Reinstall and lock the rear access door.
  13. Connect the power adapter to a wall outlet and reconnect the power cable to the printer.
  14. Turn the printer on.
  15. Re-insert the paper into the input tray.
  16. Wait for the appropriate missing cartridge error to verify that the printer recognizes this error.
  17. Re-insert one ink cartridge only, to minimize confusion in case one of the cartridges is defective, and print an internal test page.
  18. If no errors are found, insert the other ink cartridge(s) and ensure that they are functioning by performing internal test pages or calibration pages. If an error occurs due to a defective cartridge, perform the appropriate steps for Resolving Ink Cartridge Rejections.
  19. After returning to the main Windows screen, reconnect the USB cable to the computer then to the printer.
  20. Test for printer functionality.

One Response to “How to Reset HP Photosmart Printers [Soft Reset and Hard Reset]”

  1. Janice says:

    I know about problems with printers, especially multifunction printers. I work with Sharp and have been using several brands of MFPs. One aspect or another was generally giving me a problem. I now have a Sharp MFP and I can’t believe the ease and smoothness of all the functions. I get clear, crisp copies whether printing, copying, or even photos.

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