Solution for iPhone and iPod Touch Unknown Error Containing ‘0xE’ When Connecting

Written By Sam on 18 February 2010
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When attempting to connect iPhone or iPod touch to the Windows computer you may see one or more of the following error messages which contain ‘0xE’. The error may not always be the same as shown below, but will start with ‘0xE’.

  • iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065)
  • iTunes could not connect to this iPhone because an unknown error occurred (0xE800000a)
  • iTunes could not connect to this iPhone because an unknown error occurred (0xE800006b)
  • iTunes could not connect to this iPhone because an unknown error occurred (0xE8000001)

If you are facing any issue similar to the above one, you can follow the below steps to resolve it.

  1. Simply restarting your computer can resolve many issues. Restart your computer and reconnect your iPhone or iPod touch.
  2. Make sure you have the latest version of iTunes by running Apple Software Update or by downloading and installing iTunes from the downloads page.
  3. Verify that your computer meets the minimum system requirements. iPhone/iPod touch requires Windows XP Service Pack 2 or later, Windows Vista or Windows 7.
  4. Verify that iPhone or iPod touch is connected to a high-powered USB 2.0 port on your computer. Try not to connect the device to an external USB hub.
  5. Check that the dock connector on both the device and cable are clean of any lint or other debris.
  6. Disconnect other USB devices like printers, camera, card readers etc from your computer, with the exception of your keyboard and mouse. After disconnecting these devices, restart your computer, connect iPhone or iPod touch, and open iTunes.
  7. Connect your iPhone or iPod touch to a different USB port on your computer.
  8. Connect your iPhone or iPod touch using a different 30-pin iPhone or iPod touch USB cable.
  9. In some cases it may be necessary to restore the iPhone or iPod touch.
  10. Connect your iPhone or iPod touch to a different computer to determine whether the issue is specific to your computer.

If none of the above things work for you, then it’s better to contact Apple.

One Response to “Solution for iPhone and iPod Touch Unknown Error Containing ‘0xE’ When Connecting”

  1. sac says:

    thats got to be the most usless advice ever
    if you dont know how to solve the issues save us the time in reading
    DONT WRITE ANYTHING!

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