iPhone 4 Antenna Testing Procedures and Troubleshooting Guidelines Leaked

Written By Sam on 1 July 2010
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Signal reception capabilities of Apple’s iPhone 4 is currently the most buzzing topic in the tech world, and now the Antenna Testing Procedures of iPhone 4 leaked out adding in more spice to those discussions. According to the leaked information, Apple is busy training its support staff for quickly assisting and trouble shooting the problems faced by its iPhone 4 customers.

Though Steve Jobs tried hard teaching methods to over come the connectivity issues (holding iPhone 4 without covering the black strip in the lower-left corner of the metal band), the issues pertained troubling the users resulting Apple to evolve antenna-troubleshooting procedures. iPhone 4 antenna troubleshooting procedures followed by AppleCare representatives to overcome these issues are leaked on the Internet and as per the details obtained, AppleCare representatives will follow certain steps and guidelines for primary troubleshooting once the Apple product is taken back after fault identification.

Apple is still assertive about its next gen iPhone – iPhone 4 and it instructs its AppleCare staff to take that stand as well. Rumors also indicate that Apple will soon release its iOS 4.0.1 update that fixes all the network reception issues in the software front.

iPhone 4 Troubleshooting Guidelines For AppleCare Representatives

  • While delivering the information, keep all of the positioning statements handy and maintain the tone. The positioning statements include affirming users that the iPhone 4 shipped is the best product, correlating the network issues with other handsets like iPhone 3GS and the various gripping methods that can be followed whilst holding the handset so as to get proper reception.
  • Use the Positioning above and do not perform warranty service for any customer questions or concerns.
  • If a customer calls about their reception while the phone is sitting on a table (not being held) it is not the metal band. Don’t forget YOU STILL NEED to probe and troubleshoot.
  • Escalate issues ONLY when the phone is not held AND they cannot be resolved.
  • DON’T promise a free bumper to customers as We ARE NOT appeasing customers with free bumpers.

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